1. Introduction
Welcome to GlobalEuroService, accessible at GlobalEuroService.net. These Terms and Conditions govern your use of GlobalEuroService and the services provided by it. By accessing or using our website, you agree to comply with and be bound by these Terms.
2. Use of the Website
a. The website is for your personal and non-commercial use only.
b. You agree not to misuse the website or help anyone else to do so.
c. You must comply with all laws and regulations applicable to your use of the website.
3. Product and Services
a. The products and services available on GlobalEuroService are subject to change.
b. All prices are displayed inclusive of VAT (where applicable).
4. Order Fulfillment Policy
4.1. Product and Service Description
We provide a detailed description of all products and services for sale, including materials, colors, features, and multiple images for physical goods. This helps customers make informed purchasing decisions and avoid disputes due to unclear information. The use of filler products is permitted exclusively by professional and qualified personnel. Any improper personal use does not constitute a basis for claims for damages caused to oneself or third parties.
4.2. Purchase Currency
All prices displayed on our website are clearly indicated with the corresponding currency (e.g., EUR – Euro). If the customer makes a purchase in a different currency, the amount may be converted based on the exchange rates applied by their banking institution.
4.3. Customer Service Contact Information
For any questions or assistance, customers can contact us through the following methods:
Email: assistenza@bodypharm.eu
We do not exclusively use contact forms but provide multiple options to ensure quick and effective communication with our customers.
5. Order Fulfillment and Shipping Policies
5.1. Order Processing
Orders are processed within one to three business days from receipt of payment. Orders placed on weekends or public holidays will be processed on the next available business day.
5.2. Shipping Times and Destinations
Italy and EU: Two to seven business days
International: Seven to ten business days
Delivery time depends on the courier and destination. Any delays due to force majeure or customs clearance are not attributable to us.
5.3. Shipping Rates
Shipping rates are automatically calculated based on the weight, destination, and delivery method chosen by the customer at checkout.
5.4. Tracking Information
Once the order has been shipped, we will send an email with the tracking number to monitor the shipment in real time.
6. Refund, Return, and Order Cancellation Policies
6.1. Refund Policy
Refunds are accepted in the following cases:
The received product is damaged or defective.
The received product does not match the description on the website.
An unauthorized payment was made on your card (subject to verification with the bank).
To request a refund, please contact us within fourteen days of receiving the product.
6.2. Return Policy
Customers have the right to return a product within fourteen days of receipt, in accordance with EU Directive 2011/83/EU on the right of withdrawal.
Return conditions:
The product must be in its original condition, unused, and with intact packaging, not opened.
Return shipping costs are the responsibility of the customer unless the return is due to a shipping error or product defect.
6.3. Order Cancellation Policy
Orders can only be canceled if the request is made before shipment. Once shipped, the customer must follow the return procedure.
7. Legal or Export Restrictions
Some products may be subject to legal or customs restrictions based on local or international regulations. Customers are responsible for verifying compliance with their country’s laws before making a purchase.
8. Privacy Policy and Data Protection
Customer privacy is a priority. Our privacy policy explains how we collect, use, and protect personal data in compliance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).
Key principles of our privacy policy:
Personal data is processed only for order management and customer support.
We do not share data with third parties without the customer’s consent.
We use advanced security protocols to protect personal information.
9. Physical Address of Our Business
Company Name: Global Euroservice LLC
Full Address: 6192 Coastal Highway, Lewes, Delaware, 19958
Providing the company address ensures transparency and credibility for our customers.
10. Promotions and Special Offers
If we offer discounts, promotions, or free trials, we clearly specify the terms and duration of the offers. Detailed information is always available alongside the offer itself to ensure maximum transparency.
11. Transaction Security and PCI DSS Compliance
All transactions are protected by the highest security standards:
PCI DSS Certification (Payment Card Industry Data Security Standard)
SSL/TLS Encrypted Transactions
Active Monitoring to Prevent Fraud and Card Testing Attempts
We do not store credit card data in our systems. Payments are processed through Stripe, a provider compliant with international security standards for online payments.
12. Accepted Credit Cards
We accept the following credit cards and payment methods:
Visa
Mastercard
American Express
The clear display of accepted card logos facilitates checkout and reduces cart abandonment rates.
13. Credit Card Regulations Compliance
Our policies comply with the regulations of major credit card networks:
Visa Rules and Regulations
Mastercard Rules
American Express Merchant Operating Guide
We are committed to adhering to the required standards of credit card networks to ensure secure and transparent transactions.
14. User Accounts
a. To access certain features of the website, you may need to register for an account.
b. You must provide accurate and complete information.
c. You are responsible for maintaining the confidentiality of your account and password.
15. Intellectual Property Rights
All content on GlobalEuroService, including text, graphics, logos, and images, is the property of GlobalEuroService or its content suppliers and protected by international copyright laws.
16. User Content
a. Users may post reviews, comments, and other content to the site.
b. You grant GlobalEuroService a non-exclusive, royalty-free right to use any content you post on the site.
17. Privacy Policy
Your use of the website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
18. Limitation of Liability
GlobalEuroService will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or any products or services obtained from it.
19. Changes to Terms
GlobalEuroService reserves the right, at its sole discretion, to modify or replace these Terms at any time.
20. Contact Us
If you have any questions about these Terms, please contact us at help@globaleuroservicellc.com.